Tuesday, August 26, 2008

Good to Be Back

Ahhhh. It's good to be back at work/school.

Worked 5:45-9:30 tonight at Customer Service at BestBuy. Spent the last 20 minutes on a phone call with a customer who had the attitude of a very irate hornet. Even for the constant yelling for that amount of time, I still couldn't quite tell you what exactly he was so angry about. When I first answered the phone, I had to listen to him rant for 5 minutes while speaking spanish to the Brazilian customers I was currently helping purchase GPS devices. When he shut up, I politely asked him to hold until I finished with my current customers and could devote my full attention to him. When I picked up the phone again, the rant began again. It was the worst type of rant though, where the customer starts at the beginning of the story, gets madder and madder and louder and louder, then briefly apologizes for yelling, and then starts the story all over, getting increasingly more angry again. Three cycles later, huffing and puffing, asks me how I would feel, to which I replied,

"Sir, we can go two ways here. You can tell me how I can get started helping you solve your problem, or you can just rant at me. I can go either way."

That seemed to get him to start communicating a bit more rationally, until I told him I'd have to ask someone else to look up his order information. It seemed to really infuriate him that I didn't have a file listing his entire exact Best Buy history and current situation status. What am I, an FBI agent? I told him in a perfect world, we would have that ability, but for the meantime, I would have to get a manager to access order information I could. A bit more was exchanged, including him wanting to know my name/work hours, and a final FUCK! and click, he hung up. After customer service for 5 + years, I can really only shake my head and laugh.

Now I am home buying class books on eBay. I won't spend more than $50 per book, and am debating what to do about one of my marketing books that is brand new going for $180, that I probably won't even open. Also, I'm trying to get into a course an adjunct professor is teaching, and it's a bitch trying to track her down. /sigh. No office, therefor no office hours, and adjunct profs neeeever check their drake email accounts.

On the bright side, there is World of Warcraft and Fat Tire to come home to. All is good.

Thursday, August 14, 2008

el oh el.

Don't we look spiffy? Aras took me to see Wicked in Chicago for my birthday. It was absolutely amazing!!!!

Now, a collection of some of my recent favorite videos. Thanks to failblog.org and idiots with access to the internet. = )

School starts in a week. Laaaaaame. And because I am bored at work after wrapping up all my client projects, here is your word of the day.


lackadaisical \lack-uh-DAY-zih-kuhl\, adjective:
Lacking spirit or liveliness; showing lack of interest; languid; listless.


Some recent eCards I've made at work.